PROMPT, EFFICIENT, REASONABLE
T & D has built a family of companies over the last 30 years in our community to meet our customer’s needs. These companies are based on a set of core values from our founder and the need for a particular service that the company provides. We are honest and fair with our customers (honesty & fairness) because we act as part of the family and cooperate with our customers (teamwork & cooperation). We are dedicated to our customer’s needs and meeting our commitments (dedication). We do what we say we will do! We felt that these values needed to be applied to the propane industry. We felt that a propane provider should be a joy and eager to serve you, with, prompt, efficient service, and most of all reasonable rates. Over years of searching for this we could not find a propane company that could meet our customer expectations, so T&D Propane was born. We felt if the industry couldn’t do it, we will. We are dedicated to giving you prompt, efficient service at reasonable rates.
FAMILY OF COMPANIES
Honesty & Fairness
- We are truthful with Co-workers, customers, and subs.
- We are consistent with each other in decision making.
- We give an honest day’s work for an honest day’s pay.
Teamwork & Cooperativeness
- We are welcomed and encouraged to be creative with ideas
- We help each other.
- We show respect and appreciation for other’s contributions.
- We share information with each other.
- We treat people with respect in all communications.
DEDICATION TO CUSTOMER NEEDS
- We go above and beyond the customer’s expectations.
- We create customer delight by doing whatever it takes.
- We listen to our customers.
- We keep customers informed on our progress.
- We check our work and fix our mistakes quickly.
MEETING OUR COMMITMENTS
- We do what we say we will do.
- We show up to appointments on time.
- We are prepared.
- We return phone calls.
- We set and meet expectations for work start and completion.
- We teach our core values to new employees.